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Return Exchange & Warranty

WARRANTY INFORMATION

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XGIMI and other brands warrants the hardware product purchased on the OMG SmartLiving website against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of the end-user purchase (Note: 180 days for accessories). Please register your purchase at https://www.xgimi.com/en/user/warranty immediately after you receive the product. If you have any questions about claiming your warranty, please contact at service@xgimi.com.

15 DAYS EFFORTLESS RETURN & EXCHANGE POLICY

  • Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address.
  • A new product may replace the product if the original item has a manufacturing defect within 15 days of the date the item was delivered to the designated shipping address.
  • Please contact service@omgsmartliving.com first for detailed guidance of return and exchange. Once the returned item arrives back in our warehouse for inspection, we will start the refund or exchange process

RETURN & EXCHANGE REQUIREMENTS

  • Return items must be shipped to designated shipping address
  • Return items must in resell-able condition
  • Returns must include all accessories and in its original packaging
  • For non-quality warranty claims, the buyer is responsible for shipping costs
  • For non-quality warranty claims, we will refund the cost of the product itself
  • Please contact us with the following information for verification:
    • 12-digit serial number (you can find it at the bottom of the unit)
    • Invoice and date
    • Detailed problem description
    • Fitness equipment and accessories can be return/exchange in unopened conditions

We shall have the right to reject the return, or re-stocking fee may apply if the product does not meet the above requirements, 

WARRANTY CLAIM FOR QUALITY ISSUE WITHIN ONE (1) YEAR

  • XGIMI warrants the XGIMI-brand hardware product purchased on the OMG SmartLiving website against defects in materials and quality under regular use for a period of ONE (1) YEAR from the date of the end-user purchase.
  • For quality-related warranty claims, items will be replaced with a factory refurbished unit of equal value.
  • Warranties on all replacements follow the same warranty timeframe of the original defective item
  • Please contact us with the following information for verification, please note more type of proof of purchase and problem may be required such as videos or pictures for identifying the product
    • 12-digit serial number (you can find it at the bottom of the unit)
    • Invoice and date
    • Detailed problem description

Buyer in the following situations will cover shipping costs:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase

NOT COVERED UNDER XGIMI WARRANTY:

  • Items purchased from unauthorized resellers.
  • Products without sufficient proof of purchase.
  • Lost or stolen products
  • Products that have expired the warranty period
  • Non-quality-related issues (after 14 days of purchase)
  • Repaired or disassembled by 3rd parties other than XGIMI.
  • Damage caused by force majeure such as accident, disaster or war.
  • Damage caused by misuse behaviors, misuse behaviors include：
    • Collision and burning accidents caused by human-made but not caused by product quality problems occur.
    • products that have been modified, repaired, upgraded firmware on one’s own or by a third party not authorized by XGIMI.
    • Damage caused by modifying, repairing, upgrading firmware on one’s own or by a third party not authorized by XGIMI.
    • Damage caused by other accessories using simultaneously with the product but not included in the product packaging.
    • Damage caused by using without following instructions.
    • The serial number, factory label, warranty certificate and other marks on the product are torn or altered.
    • Damage caused by misusing, collision, dropping, extreme temperatures, negligence, abusing, fluid intake, dampness, accident, alteration, incorrect installation, operating devices improperly.

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